Returns Policy

RETURN POLICY

payment policy

We reserve the right to ask for validation of your payment after checkout. Additionally, we are unable to change form of payment once an order has been placed.  

return policy

Eligible items may be returned for Store Credit Only. Returns must be delivered to our distribution center within 5 days of receiving your order. We will not accept any returns after this time frame has passed. Please note, return shipping costs are the customers responsibility. 

Returned items must be in original condition, unworn, and unwashed (free of any stains from makeup, deodorant, or wear) with all product tags attached. if any tags are removed we will not apply store credit. 

Merchandise purchased online can be returned via mail to our Distribution Center. Please allow a full 5-7 business days for your return to be processed. We recommend obtaining proof of postage until you've received your store credit as lost packages without proof of receipt will not be given return credit. Please note, in-person drop offs will not be accepted at any of our offices. Please be advised we must receive returned items within 5-7 Business Days of return request, or request will be denied. 

FINAL SALE (NON RETURNABLE, NO EXCEPTIONS)

ALL SALE ITEMS, Bodysuits, Intimates, Undergarments, Swimwear, Dresses/Playsuits with Built-In Undergarments or include Undergarments, Jewelry, Sunglasses, Bags, & all items marked on sale / clearance are not eligible for return

Exchanges

Unfortunately, we are currently unable to process exchanges for different items we will only allow size changes. You can return your item to us and place a new order to receive the item of your choice. To return an item, please refer back to 'Return Policy' and visit your online account.

damaged, defective or wrong items shipped 

Damaged, defective, and incorrect items must be reported to us with photos within 2 days of receipt. If not reported, we cannot issue credit. 

 

Return Window

The return window is the period of time when a new item fulfilled by Vibrantdolls.com can be returned for store credit, Returns given to a carrier after the return window has closed will be declined. Please read over the full return policy for more information on eligible returns and return window time. View your packing slip for Return Window date.

reserved rights regarding returns


Vibrant Dolls reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

An irregular or excessive returns history indicative of “wardrobing;”
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or, potential fraudulent or criminal activity.
Additionally, Vibrant Dolls reserves the right to refuse service to any customer or entity, due to similar actions as noted above. 

Non-Vibrant Dolls items sent to our distribution center will be discarded upon receipt.