How To Pre-order

If you decide to preorder an item on our website, please note the following:

 

  • Payment is charged immediately at checkout not when the item ships
  • Preordering is voluntary and if at any time you would like to cancel your preorder for a full refund to method of payment please do so prior to shipment announcement on our website. 
  • If you need a update on your preorder, please contact us at orders@vibrantdolls.com
  • For returns on preorders, you have 5 days from the day that you received the order - not the date on the original invoice as this is the order date.
  • The date listed on the preorder page is an approximation communicated by our manufacturer and we only update as more information is provided. If you do not see an update then we do not have further information at this time.
  • We do our very best to communicate all details for preorders on the product page as there are usually thousands of orders for each style and it is not possible to contact everyone individually.
  • Preorders can take anywhere from 1-8 weeks depending on the fabric, manufacturing, quantity and details of the item so please be aware of this and keep this in mind, do not order a pre-order item with hopes of having it for an event etc. and then contact us daily for updates, we get updates based on our manufacture.